TCI MIDDLE EAST & NORTH AFRICA

TCI ist seit Gründung 2006 in MENA erfolgreich tätig.

Projects

Project Office ​

Running the Project Office of a Mega Project

Project Management ​

Establishing Customer Project Management 

Enterprise PMO ​

Establishing an Enterprise PMO for Customer Projects

Running the Project Office of a Mega Project​

In most Middle East countries large infrastructure development programs are in place. These nations take the opportunity to consequently build also most modern ICT infrastructures. A concrete example is the establishment of as well a world class financial district as well as suburban dedicated to ICT.

Even though the Telecom Operator had strong capabilities to plan and implement very large technical expansion programs for his core network it recognized the shortage of skills and experience to manage customer / investors driven large projects.

TCI was chosen to establish the Project Management Office and to contribute through consultancy that project critical principles were understood and applied. It also was chartered to develop the program strategy with high emphasis on the alignment of the enterprise’s business strategy with the next generation ICT technology.  Part of the team was then also fully responsible for the planning and control of the master schedule.

Benefits for the customer were not only that the highly complex program was managed well, but also that this project Office served as a living example for many other similar but smaller customer programs. A planned effect was also that the organization and many employees got the opportunity to “learn-by-doing” guided by TCI’s experienced consultants. 

Establishing Customer Project Management 

A leading Middle East Telecom Operator had restructured its overall organization with the objective to better serve certain market segments. One of the market facing business units (BU) had to focus on enterprise customers. One key challenge of this BU was to fulfill the rising customer demand for customized, integrated ICT solutions and services. The “old” organization was mainly focused on fulfilling mostly technical connectivity requirements.

TCI was chosen to help plan and implement the new service operations strategy, comprising a service portfolio including
• very technical product related classical connectivity services,
• newly marketed value added services, and
• new ICT project services.

Jointly with the new Management team a transformation program was planned and agreed. Major elements of this program were: refining the existing standard services processes with the goal of higher integration, efficiency and readiness for higher automation, the establishment of a Customer Projects Handbook, describing all relevant PM processes from selling through execution to hand-over to operation with roles and responsibilities cross-functionally, the set-up of much more customer and business oriented KPI’s, utilizing a modern integrated dashboard, and their integration into the job plans. Customized Learning programs for Managers and Project Managers plus transfer coaching laid the base for better organized work.

TCI’s very down-to-earth pragmatic approach helped managers and professionals to understand and apply the new processes and over time to develop a much better customer understanding and new way of interacting with customers. This led within a few months already to a significantly improved customer satisfaction and increasing retention business.

Establishing an Enterprise PMO for Customer Projects

A leading North African Telecom Operator was facing upcoming competition through deregulation and a rising demand for more integrated and customized service solutions in the enterprise business. The organization within the Operator were known to behave highly “silo”-centric which made it very hard to meet customer projects objectives. TCI was called in on Board-level to improve the Operator’s organizational capabilities for better customer projects results.

TCI’s program proposal included 
• the establishment of an Enterprise PMO directly reporting to one of the Board members with responsibilities such as PM Process ownership, PM capability planning, PM Learning programs and standardized Project reporting
• the establishment of a Project Management handbook, which was made binding for parties contribution to customer projects
• a PM Learning program as well for Line Managers as for Project Managers.

Accompanied by a set of cross-organization communication mechanisms like PM Community circles, PM Program Newsletter, Milestone events with strong attendance of Senior Management soon broke barriers between the organization boundaries and made it much easier for the Project Managers to achieve project milestones and objectives.

MENA History

TCI in MENA

2004
 Wolfgang Hellriegel, Mitgründer der TCI, hält auf Einladung eines führenden Telecom Operator in Saudi Arabien einen Workshop zum Thema Professionelles Projekt Management

2005
Erstes Projektmanagement-Entwicklungsprogramm für 40 Projektmanager und dessen Management

2006
Auf 2 Jahre angelegtes Projektmanagement Excellence Programm

2007
Mehr-Jahres Programm zur Entwicklung des Kunden-Projekt-Managements in einer Business Unit; unternehmens-weites PM Entwicklungsprogramms incl. Aufbau eines Projekt Management Offices bei einem führende Telecom Operator in Nord Afrika

2008
Beginn der PM-Unterstützung für sehr komplexe Mega Projekte

2009
Entscheidung, eine Tochtergesellschaft in Saudi Arabien aufzubauen

2010
Mehr-Jahres Programm zur Transformation eines Service Bereichs für Unternehmenskunden

2011
Business Development Unterstützung für mehrere ICT Mega Projekte; Gründung von TCI Saudi Arabia Ltd. mit SAGIA-Lizenz und Registrierung bei der lokalen Handelskammer

2012
Erstes volles Geschäftsjahr mit Büro in Riyadh; CEO Wolfgang Hellriegel, COO Michael Gieselmann

2013
Unterstützung mehrerer ICT Mega Projekte mit PMO und PM

2014
Fortführende Unterstützung laufender und neuer Mega Projekte

TCI in MENA

2004
Wolfgang Hellriegel, Co-Founder of TCI, was invited by a leading Telecom Operator in KSA to conduct an experience sharing workshop on Professional Project Management

2005
First Project Management development program for 40 Project Managers and their Management

2006
Major Project Management excellence program lasting 2 years

2007
Multi-year Customer Project Management development in a Business Unit; Corporate wide PM Development program incl. set-up of an enterprise PMO at a leading Telecom Operator in North Africa

2008
Starting support for high complex Mega Projects

2009
Decision to establish TCI subsidiary in Saudi Arabia

2010
Major multi-year Customer Service Operation Transformation program in a Business Unit

2011
Business development support for several ICT Mega Deals; Establishment of TCI Saudi Arabia Ltd. with SAGIA-license and Chamber of Commerce registration

2012
First year of full TCI operation with office in Riyadh; CEO Wolfgang Hellriegel, COO Michael Gieselmann

2013
Supporting several ICT Mega Deals with PMO and PM

2014
Continued support of running and new Mega Projects

شركة تي سي اي في الشرق الأوسط وشمال أفريقيا

2004
     تم دعوة السيد / ولفغانغ هلريجل (المؤسس المشارك لشركة تي سي أي) من قبل مشغل الاتصالات الرائد في المملكة العربية السعودية لإجراء ورشة عمل لتبادل الخبرات في مجال إدارة المشاريع الإحترافية.

2005
    أول برنامج تطوير إدارة المشاريع لـ 40 من مديري المشاريع وإدارتها.

2006
   برنامج التميز لإدارة المشاريع الرئيسية على مدى سنتين.

2007
    تطوير إدارة مشروع العميل المتعدد السنوات في وحدة الأعمال؛ برنامج تطوير إدارة مشاريع شركة واسعة الانتشار بما في ذلك تأسيس مكتب إدارة المشاريع في مشغل الاتصالات الرائد في شمال إفريقيا.

2008
    بداية دعم المشاريع الضخمة عالية التعقيد.

2009
    قرار بإنشاء فرع تي سي اي في المملكة العربية السعودية.

2010
   برنامج تحويل عملية خدمة العملاء المتعدد السنوات في وحدة الأعمال.

2011
    دعم تطوير الأعمال لعدة صفقات ضخمة في تكنولوجيا المعلومات والإتصالات؛ تأسيس شركة تي سي اي العربية السعودية المحدودة مع تسجيل ترخيص الهيئة العامة للإستثمار والغرفة التجارية.

2012
    السنة الأولى من التشغيل الكامل لشركة تي سي اي مع مكتب في الرياض؛ الرئيس التنفيذي وولغانع هلريجل، رئيس العمليات مايكل جيسلمان.

2013
   دعم عدة مشاريع ضخمة في تكنولوجيا المعلومات والإتصالات مع مكتب إدارة المشاريع ومدير مشروع.

2014
    الدعم المستمر للمشاريع الحالية والمشاريع الضخمة الجديدة 

Contact us

Michael Gieselmann (COO)

Mobile KSA:  +966 566 566 002
 Mobile UAE: +971 55 721 3210
 Mobile Germany: +49 151 2400 6808
Michael.Gieselmann@tci-partners.com
 

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